Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal identification information: name, email address, phone number, and postal address when you voluntarily provide it through contact forms or registration.
• Usage information: data about how you interact with our website, including pages visited, time spent, clicks, and browsing patterns.
• Technical information: IP address, browser type, Internet service provider, operating system, timestamp, and referring pages.
• Cookie information: we use cookies and similar technologies to collect information automatically.

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services and educational content.
• Respond to your inquiries, comments, or questions.
• Send promotional communications and updates (only if you have given your consent).
• Analyze usage trends to improve user experience.
• Detect, prevent, and address technical or security issues.
• Comply with our legal obligations under Colombian law.

3. Sharing Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• With service providers who help us operate our website and services.
• To comply with the law, regulations, or legal processes applicable in Colombia.
• To protect the rights, privacy, safety, or property of Trocaco, our users, or others.
• In connection with a merger, acquisition, or sale of assets (with prior notice).

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

In accordance with Colombian Law 1581 of 2012 and Decree 1377 of 2013, you have the right to:

• Access your personal information that we have stored.
• Rectify inaccurate or incomplete information.
• Request the deletion of your personal information.
• Object to the processing of your information for certain purposes.
• Revoke the consent granted for the processing of your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless the law requires or permits a longer retention period.

7. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on this page with a revised last update date.

8. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at: